Frequently Asked Questions

Find answers to common questions about ordering from LifeSwimming. If you cannot find what you are looking for, please contact us.

What does LifeSwimming sell?

LifeSwimming is an online store for garage gym and fitness gear. Our catalogue covers barbells, benches, rig attachments, collars, storage and training shirts for home gyms.

Where do you ship?

We ship within the United States only. We do not offer international shipping at this time.

Is shipping really free?

Yes. Standard shipping is free on all orders within the United States. There is no minimum order amount.

How long does delivery take?

Orders are processed in 0–2 business days, Monday to Friday, with a 5:00 PM (EST) cut-off. Transit takes 3–5 business days, for a total delivery time of 3–7 business days. Delivery estimates may vary due to carrier delays. See our Shipping Policy for full details.

How do I track my order?

Once your order ships, we send a tracking number to the email address you used at checkout. You can also track your order on our Order Tracking page using your Order ID and billing email. If you have not received a tracking number within 2 business days of placing your order, please contact us at [email protected].

What is your return policy?

Returns are accepted within 30 days of delivery. Items must be unused and in their original condition and packaging. Returns are by mail only. We provide a prepaid return label for eligible returns, and there is no restocking fee. If a return is due to a customer ordering error or a change of mind, return shipping costs may be deducted from your refund. See our Refund & Return Policy for full details.

What should I do if my item arrives damaged or defective?

Please contact us within 7 days of delivery with clear photos of the item and its packaging, along with your order number, at [email protected]. Claims made after 7 days, or without photographic proof, may not be eligible for a refund, replacement or exchange.

Can I cancel my order?

Yes, within 30 minutes of placing your order. Email us at [email protected] and include your order number. Once an order has shipped, it cannot be canceled, but eligible items may be returned under our Refund & Return Policy. See our Cancel Order Policy for full details.

What if I entered the wrong shipping address?

Please contact us as soon as possible. If your order has not shipped, the address can usually be modified without canceling the order. If the order has already shipped, contact us for the next steps. Customers are responsible for providing an accurate shipping address.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club and Apple Pay. All payments must be made in full at the time of purchase. We do not offer payment plans or installment billing at this time.

Do you offer assembly or installation?

No. LifeSwimming does not offer an assembly or installation service. If you need help with a product you have ordered, please contact us at [email protected] and include your order number.

How can I contact LifeSwimming?

Company Name: LifeSwimming
Physical Address: 128 E 63rd St, New York, NY 10065, USA
E-Mail: [email protected]
Phone: +1 212 838 2560